# \#facepass7pro **URL:** https://community.anviz.com/tag/facepass7pro/11.md [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) --- ## [Subject: Firmware Request for FacePass 7 Pro – Version 03.76.B4 Dear Anviz Support Team, I have multiple FacePass 7 Pro devices running different firmware versions. I recently added new devices, and this version mismatch is causing synchronization and a](https://community.anviz.com/t/subject-firmware-request-for-facepass-7-pro-version-03-76-b4-dear-anviz-support-team-i-have-multiple-facepass-7-pro-devices-running-different-firmware-versions-i-recently-added-new-devices-and-this-version-mismatch-is-causing-synchronization-and-a/2767)
**Author:** [@Mohamadalhaaaj](https://community.anviz.com/u/Mohamadalhaaaj)\ **Replies:** 0\ **Last updated:** [August 22, 2026, 8:57am UTC](https://community.anviz.com/t/subject-firmware-request-for-facepass-7-pro-version-03-76-b4-dear-anviz-support-team-i-have-multiple-facepass-7-pro-devices-running-different-firmware-versions-i-recently-added-new-devices-and-this-version-mismatch-is-causing-synchronization-and-a/2767 "2026-08-22T08:57:51Z")
Subject: Firmware Request for FacePass 7 Pro – Version 03.76.B4 ​Dear Anviz Support Team, ​I have multiple FacePass 7 Pro devices running different firmware versions. I recently added new devices, and this version mism… --- ## [I need downloading firmware ver: 03.76.B4](https://community.anviz.com/t/i-need-downloading-firmware-ver-03-76-b4/2766)
**Author:** [@Mohamadalhaaaj](https://community.anviz.com/u/Mohamadalhaaaj)\ **Replies:** 0\ **Last updated:** [August 22, 2026, 8:49am UTC](https://community.anviz.com/t/i-need-downloading-firmware-ver-03-76-b4/2766 "2026-08-22T08:49:24Z")
I need to download firmware 03.76.B4 --- ## [Facepass 7 PRO changes its time ramdomly](https://community.anviz.com/t/facepass-7-pro-changes-its-time-ramdomly/1769)
**Author:** [@ingeniatec](https://community.anviz.com/u/ingeniatec)\ **Replies:** 8\ **Last updated:** [February 26, 2026, 6:25pm UTC](https://community.anviz.com/t/facepass-7-pro-changes-its-time-ramdomly/1769 "2026-02-26T18:25:33Z")
Hello, we have 2 Facepass 7 PRO in a stand alone installation (we do not use Crosscheck software, instead a propietary software), both conected by wifi. Totally we have 4 Facepass 7 PRO and 1 C2C PRO in the same install… --- ## [Facepass 7 Pro - Problems with facial recognition. Firmware update?](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924)
**Author:** [@fabio.lima](https://community.anviz.com/u/fabio.lima)\ **Replies:** 6\ **Last updated:** [November 11, 2025, 7:29am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924 "2025-11-11T07:29:08Z")
Hi, we have 3 Facepass 7 Pro. They used to work relatively well, but for some time now we have been having problems with facial recognition. Is there some firmware update that we could test? The firmware that we are usi… --- ## [How to Do Live Detection Calibration on Face Series](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 0\ **Last updated:** [January 3, 2025, 9:55am UTC](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243 "2025-01-03T09:55:15Z")
Have you ever encountered an issue where the device can recognize you but fails to grant you the pass? Your name is in red, but the door won’t open. You can check the tutorial video below on how to perform the Live D… --- ## [Download Face Template using the SDK 2.52](https://community.anviz.com/t/download-face-template-using-the-sdk-2-52/1328)
**Author:** [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Replies:** 8\ **Last updated:** [November 28, 2024, 3:49am UTC](https://community.anviz.com/t/download-face-template-using-the-sdk-2-52/1328 "2024-11-28T03:49:33Z")
Hello, I’m currently working on downloading face templates from Anviz devices using SDK version 2.52. I’ve attempted to use the CChex\_DownloadFacePictureModule function, but I’m facing difficulties in retrieving the fac… --- ## [Issue sending facial templates to devices using SDK 2.52](https://community.anviz.com/t/issue-sending-facial-templates-to-devices-using-sdk-2-52/1462)
**Author:** [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Replies:** 4\ **Last updated:** [November 9, 2023, 1:38pm UTC](https://community.anviz.com/t/issue-sending-facial-templates-to-devices-using-sdk-2-52/1462 "2023-11-09T13:38:02Z")
Hi all, I need help using the SDK version 2.52. I’m trying to send a facial template using this piece of code (adapted from the SDK to suit my necessities): public int SendPhoto(DevClock connectedClock, AnvizPhoto phot… --- ## [Status Description Problem on FACEPASS7-PRO Interface](https://community.anviz.com/t/status-description-problem-on-facepass7-pro-interface/1140)
**Author:** [@fabio.lima](https://community.anviz.com/u/fabio.lima)\ **Replies:** 3\ **Last updated:** [June 13, 2023, 1:46am UTC](https://community.anviz.com/t/status-description-problem-on-facepass7-pro-interface/1140 "2023-06-13T01:46:29Z")
Hi, we have acquired 3 FACEPASS7-PRO to replace our old fingerprint ID devices and system. We are on a working test at the moment, but every user is complaining of one problem: knowing the Status on the interface when t… --- ## [Facepass pro clocking voice](https://community.anviz.com/t/facepass-pro-clocking-voice/758)
**Author:** [@itadmingroup](https://community.anviz.com/u/itadmingroup)\ **Replies:** 5\ **Last updated:** [January 20, 2023, 1:27pm UTC](https://community.anviz.com/t/facepass-pro-clocking-voice/758 "2023-01-20T13:27:33Z")
Hi, we have x3 facepass 7 pro and use purely for time and attendance (not access control). Each time a users swipes or scans their face, a voice says… “access granted”. This is very confusing when a user is clocking out … --- ## [Facepass 7 Pro Screen Saver](https://community.anviz.com/t/facepass-7-pro-screen-saver/814)
**Author:** [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\ **Replies:** 2\ **Last updated:** [January 15, 2023, 8:31pm UTC](https://community.anviz.com/t/facepass-7-pro-screen-saver/814 "2023-01-15T20:31:57Z")
Hi, we got many requests from clients about if they can change the screensaver and put their logo instead. can we get it done