Happy to be here. We have installed Anviz w2 pro (in standalone mode) and connected them to Uninterrupted power supply (UPS) so that when the power goes they stay on. However when the UPS went down they completely went off; when the power comes back people cannot get in or out unless the devices are powered on manually.
So if someone was inside the building and wanted to get out after power is back they would get stuck inside, unless there is someone else outside to power on the device which isn’t always the case.
I wanted to ask if there is way these devices can power on automatically when the power is back or if there is any other solution to go about this.
Hi @busholy , I believe we have a firmware version that can powers up the device automatically once the device receive power again… Please send us a picture of your device Basic Info page, I´ll check if the mentioned firmware is compatible to your w2 pro devices
Thank you for contacting us, as we discussed in the ticket Anviz2023#00863, we suggest that you could discuss with the seller for replacement. Our latest version of devices could meet your needs. And updating firmware couldn`t solve the UPS problem.