C2 PRO FW request

Anviz Releases Firmware Updates
1

Hi Support,
I’m looking for a new or a different FW version for C2 PRO because at the moment I have a trouble with an integration software, developed by third parts.

At the moment my device have 03.A4.BB release.
I try to find it but it’s not online, please can i have it?

Regards

2

Hi @assistenza

03.A4.BB is the version you have, is that right?

Do you need a specific version, or just the updated compatible with that?

Please confirm and I can ask my technical team to help you.

Thanks

3

Hi Leonardo,
yes 03.A4.BB is my release.
Please send me a couple of FW for test, older or newer.

Regards

1 Like
4

@Sarah_Anviz can you please help with some firmware versions for this C2PRO according to our conversation?

Many thanks

5

Hi Leonardo,
sorry but I have no answer from Sarah, can you do something?

Regards

6

Sorry @assistenza

I will send her a private message to support here!

Best Regards

7

Hi good day!

can you send me firmware ver 03.12.04 for Anviz C2 pro?

Thank you

8

Hi. Please check the firmware in the private message.

9

Update Failed

soljon121890

1m

Dear mam,

The update
Update Failed
failed using the firmware you sent. Please help

Thank you

10

please update it by the web browser @soljon121890

here is a update tutorial

or by USB

11

Hi,

Tried to web but could not log in. The default user and pass are not working

image
image432×578 16 KB

Tried to update via USB but the update not found (the file is already in USB)

image

12

please inform your device serial number and your region

we may need to forward to a local support partner to help

13

Hi

IMG20231120141101
IMG202311201411011920×2560 164 KB

I am from Laguna, Philippines. Thank you

14

Dear customer,

Knidly note that the firmware of the device 03.12.04 is not compatible for another device with version 03.A4.**.
The “Out of time” message indicates that the employee doesn’t have permission to open the day (if the device is used as access control), but it will not affect the attendance records.
If you don’t want this message appears, please modify the user information in the menu “User” - “Modify”. Input the user ID and press OK and check “User Group”, chang it to “1” .

Regards
Yu

15

Hi,

Switching the user group to 1 eliminates the message Out Of time for the Biometric Device, yet the default user group in Crosschex is 0. Could this potentially create conflicts in the attendance system or records?

16

can you send me firmware, please.
thanks

17

Hi, geral

Are you trying to find the firmware for C2 Pro?

If you want to upgrade the firmware, please share with us the current version of the firmware on the device.

Zac

18

hi,

version 1.00.85

thanks

19

hi,

version 1.00.85

thanks

20

Hi, geral

I’m not sure you are sending the right version of C2 Pro. You can check the version on the device’s rear label.

Or you can take a picture and send us here.

Zac