hi Sarah
Boa tarde, Possuo o C2 Pro e gostaria de atualizar o firmware do equipamento, será possível disponibilizá-lo?
Quero atualizar o firmware, sobretudo porque o acesso via browser não funciona. Dados do equipamento:
Firmware atual: 01.00.85
Kernel: 01.00.09
Versão sistema: 02.00.03
Nº de série: 0630120116530134
can you send firmware please
Hello, Geral
We have checked the firmware library, and we can’t find any proper firmware for you to upgrade, as this device (SN: 0630220116480169) was too old. It’s a device released nearly 8 years ago. We’re sorry for that.
For a better user experience, we recommend trying our other on-sale devices.
Zac.
Hello, ameirao.nucleodata
Your situation is the same as Mr. Geral. The device you have is too old to upgrade to any newer firmware. This device (SN: 0630120116530134) was released nearly 8 years ago.
For a better user experience, we recommend trying our other on-sale devices.
Zac.
ok, thank you for your response
Hello, Sarah.
I want update firmware 02.12.73
Serial number: 1470200018270015
Could you send my the lastest satble firmware version?
Thanks
Fran
Hi,
How are you doing, Fran?
As seen from the SN, the device is pretty old (2018). I’m afraid that you can’t upgrade to our latest version of firmware.
I have attached the firmware (03.12.04) for you to upgrade
Could you please tell us what issue you are having with the device?
BR,
Zac
02.12.01
1470100017190028
i need upgrade it plz thanks
Hi, allam
May I ask what problems you have with our devices? The device seems to be too old, and the upgrade might break the device.
Zac
ops its break already
what can i do to resolve this problem i can not open it 
sorry about Disturbing you
if you have a solution
Hi, allam
If it’s already broken, there’s no way to get it back. We recommend you try our other on-sale devices. You can check our offical website.
Zac