CrossChex Cloud remove device

Products CrossChex Cloud
1

Hello,

I replaced our W1 Pro device and added it to CrossChex Cloud, how can i remove the old one?

Thanks and regards
Sergio

2

Hi,

Please share your company ID. We’ll remove it for you.

1 Like
3

Hi Sarah,

Thanks for your support.
The company id is 310001098

Regards
Sergio

4

I also want to remove my old W1 pro device from CrossChex Cloud can you please help.

5

Dear Sarah,

I am also facing the same problem as I also want to remove my old W1 Pro device form my CrossChex Cloud Account. Can you please help me in removing the device.

6

Hi @ahmed.ilahi86 ,

Please share your company ID.

7

Dear Sarah,

Thanks for your reply and sorry for me replying you late. Please note Company ID 210000413. I want to remove two devices from my account, name of devices to be removed are W1 & W1-MHP

8

They’ve been removed.

9

Dear Sarah, thanks for your support in removing the devices.

10

Dear Sarah,

I am also facing the same problem as I also want to remove my old C2Pro device form my CrossChex Cloud Account. Can you please help me in removing the device.
Company ID : 210003533

11

Hi @sherifdeen please inform us your Cloud Server too, is it US, EU, AP… ?

Thanks

@Technical_Anviz will handle it accordingly

12

cn.crosschexcloud.com

13

Hello, I am still waiting for your update

14

Hi @sherifdeen I´m sending a internal message to our team, I will let you know once they remove it

sorry for the delay

15

Sorry for the late reply. It’s removed.

16

Good evening
Please, what’s the maximum users for anviz products e.g C2pro

17

Can C2Pro support 5000 users?

18

Hi

Depending on the version, C2 PRO can reach up to 10.000 users (1 fingerprint per user)

19

Hi,
How can I remove an old device from Crosschex cloud?
Thanks!

20

Yes, please send your company ID and the capture of the device you want to remove to our support team at support@anviz.com.

You can then check the result in 24 hours.