Hello, pls i need to remove this device with serial no: 0730121220360010 from this company ID: 110019282
It seems that you have already removed the device by yourself.
Let us know if you need any more help.
Zac
Hello,
I just discovered that the device is no more there. Also, the device is not syncing with the cloud, please help to sync the data on the device with the cloud. The cloud ID is 110020421.
It seems that you just set up a new account (#110020421) and want to transfer the data from the account (#110019282) to the account (#110020421).
Due to certain data privacy regulations and rules, we can’t transfer the data for you. But you can export and import the data manually.
#1 Export the data (User info and records) to a local folder.
#2 Import the data to the other cloud.
#3 Re-register your fingers.
#4 Done
Good day,
Please help us to move the fingers to the cloud, we can’t re register the fingers again.
We will appreciate if you can do this for us.
Thanks.