Faceless 7 summer time not changing

[trevomatic]

Hello, I changed the DST Setting to switch daylight saving summer time GMT+1 but it didn’t change the terminal clock and the check ins and out are one hour earlier, still at winter time GMT0
This is my second FacePass 7 terminal that has the same issue, there is some way to fix this please?

Thanks in advance
SÉRGIO AGOSTINHO

[Sarah_Anviz]

Please share your company ID.

[trevomatic]

I have no clue, where I can find it?

[trevomatic]

One more note on this subject, even using the Synchronise Time button on. CrossChex Standard, it doesn’t change the hour in this FacePass 7 terminal

Regards
Sergio

[shannon.xiang]

Hi Customer, could you share your Time setting and DST setting with us? Better with pictures

[trevomatic]

Hello,

Please find attached some pictures of this terminal time definitions
1 - Time definitions

2 - Clock with correct time at browser GMT+1 (European Summer Time)

3 - Time at terminal with 1 hour less GMT0 (European Winter Time)

4 - All clocking records are stored at GMT0 (European Winter Time) instead of GMT+1 (European Summer Time)

Thanks and regards
SÉRGIO AGOSTINHO

[trevomatic]

BTW can you please change this topic title to FacePass 7 instead of Faceless 7?
My text corrector changed it…

Thanks again
Sergio

[shannon.xiang]

Hi Customer,

Sorry for the late relpy. Did you submit the change after you change the DST setting?

[trevomatic]

Hello,

Yes I did. The only workaround for now was to switch to manual time and set it manually, but I don’t know what will happen in October when it needs to switch back to winter time.

Regards
Sergio

[shannon.xiang]

Hi Customer,

We`ll upgrade the firmware by then or you could set NTP in the same time zone you need.

Best Reagrds,
Shannon Xiang