Hello, we have 2 Facepass 7 PRO in a stand alone installation (we do not use Crosscheck software, instead a propietary software), both conected by wifi.
Totally we have 4 Facepass 7 PRO and 1 C2C PRO in the same installation.
The devices are working fine for 1 year, but about 3 weeks ago we are experiencing the following issue.
In one of them, the time changes ramdomly with 1 hour less, and then ramdomly again it changes for the right hour.
This device is configurated as the same than the other Facepass7Pro, it has DST set, no time zone set, no Group set and no schedule set.
Firmware ver:03.76.B6_dark_BT107
Kernel Ver. :g4aaa48c
File system ver. :01.76.02
In other Facepass7PRO device, with the same settings than before, this morning we have been noticed that it has the time 1999-11-30 00:28:46
Firmware ver:03.76.B6_dark_BT107
Kernel Ver. :g4aaa48c
File system ver. :01.76.02
When using the device with your own proprietary software, will you sync the time with the device? If you do, you don’t need to set DST on the device. If it’s related to NTP settings, you can try other server and see if it can solve the problem.
Have you tried factory resetting the device and see if it works? If the issue still not solved, please reach us at support@anviz.com. We will check if there’s any proper firmware you can upgrade to.