Fimware Update - Help with batch update safety measures

Anviz Releases Firmware Updates
1

Hi all,

We have a client with 70 devices installed and we are planning a firmware update on all of them to get the improved facial detection algorithm.

I do have a couple of questions:

  1. If there’s any problem with the update, can it be rolled back to the previous version?
  2. Can the firmware be backed up or downloaded for the rollback mentioned above?

Really appreciate the help.

Thank you

2

Hi @Technical_Anviz @Felix_Anviz @shannon.xiang

Sorry for tagging you, but I would really appreciate the help.

Thanks in advance

3

HI. Mrodrigues:

You can send me the device detail information include the termial module ,Serial number and current firmware verison.

My email is felix@anviz.com

4

Hi @Felix_Anviz

I will gather the information and get back to you as soon as I get everything ready.

Thanks!

5

Hi @Felix_Anviz

I have sent you an email as you asked me to.

I would really appreciate your input, thank you.

6

Hi is there any update on this issue, we have a client who really needs this new firmware - but we need to ensure we have the existing firmware if we need to roll back - this is an active site and our software pays people so clockings are required 100%

7

Hi can anyone help with this - I have a client call today and they are not happy at all as this has been outstanding since last November ? is there any other way to contact support - they are now asking are Anviz devices fit for purposes ?

8

Dear @mrodrigues @ChrisDeegan ,
Greetings! Thank you for reaching out to us.

If you are requesting a firmware upgrade to resolve a specific problem, kindly share the following details on our email support@anviz.com, so we can evaluate the case before recommending any firmware:

  • Device Model
  • Device Serial Number
  • Current Firmware Version
  • Detailed description of the issue
  • Reason for requesting the firmware upgrade
  • Relevant screenshots
  • A short video demonstrating the problem and the steps you are following

Once we receive this information, we will review the device hardware and firmware compatibility and advise whether a firmware upgrade is necessary and appropriate.

Thank you for your understanding and cooperation.

Best Regards,
Anviz Technical Support