Linux Platform devices:
A350, A350C, A380
C2 Pro, C2 KA, C2 Slim
EP30, EP300 Pro
FacePass7 Pro M5 Plus, M3 Pro
M-Bio VF30 Pro
W1 Pro, W2 Pro
Note: The models with bold fonts are the devices that we highly recommend you to upgrade to the latest firmware and kernel to prevent problems. (The instruction of kernel upgrade is the same as that of firmware upgrade)
FaceDeep 3 Series,FacePass7,FacePass7 IRT Click toSubmit a ticket If you need to upgrade firmware for above device types, please submit a ticket with the serial number, current firmware and kernel version. We’ll send you the correct firmware and help with the upgrading.
If you have any concerns or questions, please submit a ticket and our technical support team will help .
Hi @juansimonelli ,
Since we have serveral FaceDeep 3 firmware for different hardware, we don’t share them in public. If you have requirements, please kindly submit a ticket with your current firmware version.
I hereby ask for your help, because we have some Anviz A300 WIFI and we have updated the firmware to version 6.62, in three devices. And now the devices always appears as offline in CrossChex, via WIFI.
Via LAN or USB it communicates with CrossChex.
it happens, via WIFI, over the Internet. If it is on the same LAN as the PC with Crosschex, the devices already communicate, via WIFI, with CrossChex.
With the original Firmware 06.48, it works fine, via WIFI.