I have exported data from CX3 to USB and am unable to open the KQ file. I thought this offered XLS files. Is there a way to solve this? Otherwise, this product will not be of use to me 
Hi @Sarah_Anviz can you please check this topic?
Many thanks!!!
I have the same issue what did you end up doing? I cant get a response from support…
need assistance with this issue as well @Sarah_Anviz
Good morning!
Here is the response I received and seems to be working for me so far 
Hope this helps!
Hi Customer,
This file needs to be read by our software, CrossChexStandard.
https://www.anviz.com/file/download/10356/Setup.exe
And then you could read as the picture below.
Thank you! Do you happen to have the picture below that was mentioned?
I can’t figure out how to get the file opened in the program. You can email it to me if that’s easier sara@phoenixplumbingllc.com Thank you again!!
Hi @sara ,
We now have an updated firmware to fix the issue. I’ll send you the firmware to update.
Hello, I am experiencing the same issue, please send me a link to firmware as well.
thanks,
Hi. I sent you a private message. Please check.
Hello can I get the firmware update too please
Hello, Besos
We might need your current device info, including SN, device model and current firmware version, and a brief introduction of the issue you have. So we can decide which version is proper for you to upgrade.
You are welcomed to contact us at support@anviz.com.
Best regards
Zac