KQ file unable to open in XLS as advertised :(

Products Time Attendance
1

I have exported data from CX3 to USB and am unable to open the KQ file. I thought this offered XLS files. Is there a way to solve this? Otherwise, this product will not be of use to me :frowning:

2

Hi @Sarah_Anviz can you please check this topic?

Many thanks!!!

3

I have the same issue what did you end up doing? I cant get a response from support…

4

need assistance with this issue as well @Sarah_Anviz

5

Good morning!

Here is the response I received and seems to be working for me so far :blush:

Hope this helps!

Hi Customer,

This file needs to be read by our software, CrossChexStandard.
https://www.anviz.com/file/download/10356/Setup.exe
And then you could read as the picture below.

image001.png

6

Thank you! Do you happen to have the picture below that was mentioned?

I can’t figure out how to get the file opened in the program. You can email it to me if that’s easier sara@phoenixplumbingllc.com Thank you again!!

7

Hi @sara ,

We now have an updated firmware to fix the issue. I’ll send you the firmware to update.

8

Hello, I am experiencing the same issue, please send me a link to firmware as well.
thanks,

9

Hi. I sent you a private message. Please check.

10

Hello can I get the firmware update too please