I have exported data from CX3 to USB and am unable to open the KQ file. I thought this offered XLS files. Is there a way to solve this? Otherwise, this product will not be of use to me
Hi @Sarah_Anviz can you please check this topic?
I have the same issue what did you end up doing? I cant get a response from support…
need assistance with this issue as well @Sarah_Anviz
Here is the response I received and seems to be working for me so far
Hope this helps!
This file needs to be read by our software, CrossChexStandard.
And then you could read as the picture below.
Thank you! Do you happen to have the picture below that was mentioned?
I can’t figure out how to get the file opened in the program. You can email it to me if that’s easier email@example.com Thank you again!!
Hi @sara ,
We now have an updated firmware to fix the issue. I’ll send you the firmware to update.
Hello, I am experiencing the same issue, please send me a link to firmware as well.
Hi. I sent you a private message. Please check.