Hi, as the title says we can’t export the timesheets file from the cloud.
For any department and research filter, the progress bar of the download remains stuck at 0%.
We also tried from a different network and still the same problem occurs.
210000369 Is the company ID.
After refreshing the page, the problem persists?
@Sarah_Anviz please follow with us
of course we’ve tried; also, that even occurs from different computers
Have you ever tried waiting longer？There is a lot of data in the account and it may take longer to export.
We’ve tried, and also if we adjust the filters to get only a day of records for only a department the problem occurs anyway, and in such case there are few data to be downloaded
I’ve just opened the js console of the page and this error is displayed:
WebSocket connection to ‘ws://cn.crosschexcloud.com/web/’ failed:
both in chrome and firefox
The problem seems solved, thanks