Can't export timesheets file

Products CrossChex Cloud
1

Hi, as the title says we can’t export the timesheets file from the cloud.
For any department and research filter, the progress bar of the download remains stuck at 0%.
We also tried from a different network and still the same problem occurs.
image

210000369 Is the company ID.

2

Hi @l.stramenga

After refreshing the page, the problem persists?

@Sarah_Anviz please follow with us

Thanks

3

Hi,
of course we’ve tried; also, that even occurs from different computers

4

Hi,
Have you ever tried waiting longer？There is a lot of data in the account and it may take longer to export.

5

We’ve tried, and also if we adjust the filters to get only a day of records for only a department the problem occurs anyway, and in such case there are few data to be downloaded

6

I’ve just opened the js console of the page and this error is displayed:
WebSocket connection to ‘ws://cn.crosschexcloud.com/web/’ failed:

both in chrome and firefox

7

We think you might visit http://cn.crosschexcloud.com/
Please try using this. https://cn.crosschexcloud.com/

8

The problem seems solved, thanks

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