Hi @Johnny_Anviz
i got a complaint from one of our clients he has Facepass7 for over a year now the when we check we find out the device stop accepting new user and taking reports since 20/12/2022
we tried to restart it many times with no result, finally after initialize the devise it back to normal
what causes this issue? devise a screenshot below
Hi @Leonardo_Anviz
Please lookup to my issue …
Thanks
1 Like
Hello @a.alhajj
I´ll ask my colleague @Johnny_Anviz to verify it for you.
Dear @a.alhajj
Sorry for replying late ,normally this issue is caused by full memory of flash, it’s maybe filled up by operation log .all logs get deleted after initialization ,so it’s back to normal.
Making exchange of mainboard has high possibility to fix this issue forever.
Sincerely
