Hi,
I have a “FacePass7” device with 100 users that works well, now we bought 3 more “FacePass 7 Pro” devices but we have 2 problems:
- we can’t transfer the faces from FacePass7" to “FacePass7 Pro”, the users have been transferred but the faces are not
- we tried to register the faces, but doing some access tests the person is displayed only with a red square or yellow square with the name but does not register the access (see picture)
I await your help
Thanks