Problem recogniton faces

Products Face Recognition
1

Hi,
I have a “FacePass7” device with 100 users that works well, now we bought 3 more “FacePass 7 Pro” devices but we have 2 problems:

  • we can’t transfer the faces from FacePass7" to “FacePass7 Pro”, the users have been transferred but the faces are not
  • we tried to register the faces, but doing some access tests the person is displayed only with a red square or yellow square with the name but does not register the access (see picture)

I await your help

Thanks

image

2

Hi

  1. FacePass7 and FacePass7 Pro are using different face template so the faces can’t be transferred. You have to re-register the faces.
  2. What’s the firmware? Can you try to disable the live detection and see if you can access? (Menu>Advanced>T&A)
1 Like
3

Thanks Sarah !
For the first problem ok
For the second problem is solved

2 Likes
4

We also have the same problem with recognizing living faces, we really need this function, what should we do?

5

Hello, friends

We are not sure what device you are using. Please offer the device info.

For the face recognition issue, we recommend you try face calibration.
https://drive.google.com/drive/folders/1zI9B1q2iowV0vEG0Dm1aHpyumDhlweMN?usp=drive_link

You can follow the video guide and remember to print the template on 4A paper.

If the calibration still fails, please offer the device firmware info, so we can try firmware upgrade.

Zac

6

Anviz facepass 7 pro
Firmware Ver 03.76.C8
Kernel Ver. g700781d_W02
File System Ver. 01.76.07
Calibration did not help, with live face recognition turned off, the device recognizes faces.

7

can you help us with this problem?

8

Hello, vostok

I have attached the latest firmware for Facepass 7 Pro.

Please try upgrading to this version and check if the live detection issue is solved.

If not, please try calibration once again.

Support: Zac

9

thank you, we try it and we will answer you