I am using W1 Pro for attendance mgt, with the desktop Crosschex. When i try to enroll a user, device calls for placement of finger but device cant read the fingerprint (read is inactive) till it times out
Any solution to this?
Dear @shieldsoft , let´s test your fingerprint sensor firstly.
Please input the code "000031 on the device keypad and press OK.
The FP test mode will start, please use your fingerprint and see if the device is responding correctly. Here is an example of a correct application:
Let me know your feedback after the test, so we can proceed with the support.
Hi Leo, thanks for the response. The sensor works, when device is on home screen sensor responds. Its only when request to capture finger print is issued from software that sensor dont respond.
Test results above
Thanks
Also in the desktop app check mark beside fingerprint to enroll is inactive. Could that be the cause?
Hi @shieldsoft ,
The good news is that we don´t have any hardware problem.
The screenshot of the software is not the cause.
There is a tool to activate the fingerprint of our devices. Probably we will need it.
Please create a support ticket at Anviz Global | Powering a Smarter World
Inform your device model, serial number and firmware.
Describe you need to activate the device fingerprint sensor, my technical colleagues will guide you how to do it.
Thanks!
I´m having the exact same problem as you. Did you get any solution for this?
Are you using W1 pro?
I have used same process for VF30 Pro also
from the keypad enter 000014 and press ok
You will get the screen below
Send it to Anviz support, they will return the keys for you to enter to activate the sensor
Thanks
depois de colocar o 000031 e coloco o dedo apenas aparece o ecra preto com linhas vermelhas, mesmo colocando o dedo não aparece nada
como fazer
Pode partilhar a imagem do ecrã do dispositivo ao colocar a sua impressão digital após inserir 000031?
E poderia, como dizia o comentário anterior, partilhar connosco o código de registo 000014?
Zac
Não funcionam.
Trquei o dispositivo por um novo, numa primeira vez esteve a funcionar, depois deixou de funcionar. Já fiz o reset e não resolveu
Sarah_Anviz via Anviz Community <notifications@anviz.discoursemail.com> escreveu em seg., 18/11/2024 às 04:08 :
Recebi os codigos, ja os coloquei e continua a não funcionar. Ja fiz o reset, e continua a não funcionar. lembro que este é o segundo dispositivo. o primeiro estava com o mesmo problema e devolvi. Alguem me pode ajudar por favor.