Anviz W1 Pro enroll users on crosschex

Products CrossChex Standard
1

When trying to enroll users, when asking to activate the figerprint reader it does nothing

2

Hello, friend

When you are using CrossChex Standard to add users, please make sure the device is connected to the Standard.
And if it’s connected but still fails to register, please try upgrading the firmware and try again.

Could you please tell us what version of CrossChex Standard you are using?

Br,
zac

3

I made the update for the version you sent, i can now enroll fingerprints but can’t upload users to the anviz via crosschex

4

It says failed to upload users

5

Hello, Dear

Please share a screenshot of the error here. If it’s CrossChex Standard you are using, make sure you connect the device to it successfully first.

Zac

6

erro crosschex2
erro crosschex21918×1030 50.9 KB

this is the error that i’m having failed to upload users

7

erro crosschex
erro crosschex1918×1029 38.7 KB

8

Saludos, yo tengo exactamente el mismo error que aqui describen, tengo una BD de 238 usuarios en crosschex v 5.0.3.0 con todos los datos y huellas de las personas, las huellas fueron enrroladas por el ep300pro sin problema lo que indica que el soft esta conectado correctamente con el ep300pro, aparte de que puede sincronizar hora, responde a un ping, etc. Al tratar de subir los usuarios se muestra el mismo error que aqui se describe. Agradeceria informacion para resolver este problema.

9

Still waiting for a response…

10

Hello, friends

We’re sorry for the inconvenience caused by the error.

Could you please try using the “Set privilege” to upload users from the CrossChex Standard to the devices?

image
image2128×1248 221 KB

Let me know if it solves your problems.

Zac

11

image
image1353×735 37.6 KB

It says that can’t connect with device

12

I’m sorry but i can’t be waiting for a month for a response, this needs to be quicker, i have clients waiting

13

Hi jcardoso,

We also often faced problems using V5.x.x CrossChex on different WIN10/11 installations.
That’s why I recommend to use CrossChex version 4.3.18. It’s stable and works fine. Give it a try if it’s possible.

14

Thanks for the fast response, with the new one worked, but i had an older that i made a firmware update and it can’t connect to the older crosschex

15

Hello, jcardoso

What’s the current firmware version of this W1 Pro and the previous version as well?

You can check the rear label on the device for the previous version info.

Zac

16

And just so you know, we recommend you send the issue to our support team at support@anviz.com if you are facing any urgent issues.