Fingerprint sensor reader not connected

[aforpapa]

it synchronizes correctly but i cannot add fingerprint for users

[Sarah_Anviz]

Hello,

Could you please share with us the device info, including SN and firmware info?

[aforpapa]

How do I get the sn and device info. I have thrown the box away

[aforpapa]

hello, please it is c2 pro

[aforpapa]

1470100020330034
that is my sn

[Sarah_Anviz]

Thank you for your information. You can find the device Basic info to follow this command: Device main menu->Settings-> Basic info.