How upgrade and donwload Firmware EP30

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1

Web User 6a10d9bd8f775c99769c50a5

Jun 2, 2026, 09:50 PDT

Hello Anviz Support Team,

I would like to provide a complete summary of the troubleshooting already performed on my EP30 device.

Device Information:

  • Model: EP30

  • Previous firmware version reported by CrossChex Standard: 03.58.54

Current Status:

  • The device is stuck in Recovery Mode.

  • The screen displays:
    “Recovery Mode”
    “firmware update…”

  • The device responds continuously to ping on IP address 192.168.0.218.

  • The Ethernet connection remains stable at all times.

  • The device appears correctly in the ARP table of the PC.

Troubleshooting Performed:

  1. Followed the official “Boot Loop solution_Anviz Devices” procedure.

  2. Used the official Firmware Upgrade Tool provided by Anviz.

  3. CrossChex Standard was not used during Recovery Mode, as instructed.

  4. Connected the device directly to the PC using Ethernet.

  5. Windows Firewall was disabled during testing.

  6. Firmware Upgrade Tool was executed as Administrator.

  7. Multiple upgrade attempts were performed.

Firmware Files Tested:

  1. 03.58.D8.zip

  2. EP30 firmware package provided by support

  3. 03.58.BR_dark firmware package provided by support

Results:

  • The Firmware Upgrade Tool immediately displays “Failed”.

  • The progress bar remains at 0%.

  • Network connectivity remains active during the process.

  • In one test, the device displayed:
    “recv: 32768 bytes”
    but the firmware upgrade still failed.

  • The device remains in Recovery Mode after every attempt.

Additional Information:

  • The firmware ZIP files were tested without extraction as instructed.

  • The firmware files were renamed to “ep30.zip” when requested by support.

  • The Windows file security block (“Unblock”) was removed from the ZIP files and tested again.

  • The result remained unchanged.

Web Recovery:

  • The device responds to ping but I cannot access the web interface through a browser.

  • The browser does not load the device page.

Question:
Could you please advise if there is a specific Debug Mode procedure for the EP30, another recovery tool, a different firmware package, or additional recovery steps that should be performed?

Thank you for your assistance.

Best regards,

2

Hi @Gonzalez2,

We had exactly the same issue with an M5Plus. There’s no other way to solve your problem. My advice: if the device is under warranty, ask Anviz Support to initiate an RMA.