W1Pro EM - 03.26.CW_dark

Good day. We bought Anviz W1Pro-EM-WiFi sn 0680100024490203
The firmware is 03.26.CW_dark, we connected it to crosschex, when loading fingerprints, it does not give any errors, but the fingerprints themselves do not appear on the device. Tell me what version of the firmware can be installed to fix the problem?