CrossChex Standard V5 - T&A status auto switch settings error

Products CrossChex Standard
1

It looks there’s a bug in handlig of T&A Status Auto Switch Settings menu.
We tried to set time periods on different devices (FaceDeep 3, W1 Pro, VF30 Pro) but it was unsuccessful.
In addition, it’s really weird that the error appears in different ways for each model type.

Let’s take the FaceDeep 3: filling up the table with T&A auto period data and after clicking on “Set” button everything looks normal:

4g021
4g021848×454 64 KB

But downloading the values we receive empty table:

4g022
4g022874×385 59.7 KB

Checking the function in the unit we also find that the values aren’t set.
If we set the time period manually in the device then it’s set and the values can be retrieved by the software.

Let’s take the W1 Pro: filling up the table with T&A auto period data and after clicking on “Set” button an error message appears:

4g020
4g020521×527 48 KB

And it’s true: checking the function in the unit we also find that the values aren’t set.
But retreiving of manually set values works fine with this device too.

Conclusion: setting the values never works but retreiving works always with every device.
The earlier version of the software (V4.3.x.x) works fine with this function.
Please, @Leonardo_Anviz , can you check it also? Thanks in advance!

1 Like
2

Hi @Tibor

Thanks for the details

I´ll ask my colleague @Sarah_Anviz to help us.

Hi Sarah, can you please review it? Thanks!

3

Hi @Tibor ,

I have submitted the error to our R&D. Will let you know when it’s fixed.
We appreciate your feedback. It’s very helpful in improving our software.

1 Like
4

Hi @Sarah_Anviz,

Thank you for your help!

In the meantime we found another possible bug.
I’ll share this too, because it may be closely related to the above device communication problem.

When we’re trying to modify a device we receive the following error message:

4g023
4g023785×559 49.5 KB

This happens always, no matter which device we choose.
Can you check it also?
Many thanks in advance!

5

Hi @Tibor ,

Can you tell about the error is in which step of the whole process?

6

Hi @Sarah_Anviz,

  1. step: on “Device” tab selecting one device only from the installed 4 devices, for example the EP30
  2. step: click on “Modify” button and the error message pops up
7

Hi @Tibor ,

We tried using your database but we didn’t get any error. So we can’t find the cause.
Can you try other computers, and using the program I sent?

8

Hi @Sarah_Anviz,

We installed the software on 3 computers equipped with WIN10 Pro but we received the same error message even if we used the program you’ve sent.
I checked the situation at one of our new customer: the’re using CC Standard V5.0.1.0 on WIN10 Pro (devices: 5 pcs of FaceDeep 3) but the error message also appears: the Modify button is useless there too.
Any idea for testing?

9

Hello, I am running CrossChex version 5.0.3.0 with the M2PRO device and I am experiencing exactly the same issue with automatic attendance switching. Has anyone found a solution to this problem or a workaround?

10

Hi, nikos

I believe you are talking about M3 Pro. For this automatic attendance status change, may I ask where you set it up on the CrossChex Standard? If so, could you please share the settings with us so we can check for you?

Please offer us the device info, including the SN and firmware info.

Zac

11

Thanks for the prompt reply, I have attached the information you requested.

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