I’m experiencing an issue with my ANVIZ A350. Even when I change the status to “OUT”, it always records it as “IN”. It seems like it’s always taking the work code 0, value 1, and it never records any of the other values.
modello : A350
firmware: 03.54.B0
The statuses are set correctly, so I don’t understand what the problem could be. Before I updated the CrossCheck software, everything was working fine.
Thank you for your help.
Hello, Mr. crisomolo
Do you mean that you can’t change the attendance status on the A350 device when you try punching?
If so, you can try upgrading the firmware then. In this case, please send a screenshot of the device info in the menu. #Main-Settings-Basic info.
And may I ask what the previous version of CrossChex Standard you are using? Maybe we can try downgrading to the previous one.
Br,
Zac
Hi, through your support I have already downgraded and updated the firmware. but the problem remains, even if I set OUT on the device it is always recorded as IN
Hello, friend
May I ask what the previous version of CrossChex Standard you are using?
If the issue persists, maybe we should try downgrading the software to the previous version.
You can check the link here: Setup.rar - Google Drive
Zac
Hi @a.crisomolo,
Did you check the device configuration in CrossChex after the software upgrade?
Maybe the T&A status is set to “On duty” instead of “Real status”?