Downloaded records from device has missing data

Products Time Attendance
1

Hello - We are trying to download records from device on USB and then generating attendance report for payroll processing.
In the report, there are dates missing for which hours have been recorded on the device but not downloaded into USB. What am i doing wrong?

Thanks

2

Hello， friend

May i ask what model are you using? We recommend you use the device with CrossChex Standard. Can you take a picture of the problem you have and we will see check it. Or you can contact us at support@anviz.com.

BR.
Zac