Hi, we have acquired 3 FACEPASS7-PRO to replace our old fingerprint ID devices and system.
We are on a working test at the moment, but every user is complaining of one problem: knowing the Status on the interface when they do their registry.
We are a company in Portugal, so we have 4 different Status: Entrada (in), Saída (out), Inicio de Pausa (break start) and Fim de Pausa (break end). The problem is that the place on the interface where the Status appear is too small and show only 3 letters on the middle of the word, it makes difficult for the users to know the Status, and always makes the user open the list to make sure that he is selecting the right Status.
I can’t find a way to make that space bigger to accommodate the complete word, use a symbol or an icon, or to change the interface. I’ve tried to change the interface to the option “template” and I had to reset the device to the factory default by the web browser, the device interface was unusable.
We need to solve this because it will make many wrong Status data, and also make a quick check in more delayed, as obligate the user to open the list and select the correct status instead of just looking at the camera to check in.