Hello,
w1c pro device suddenly doesn’t work. It goes into a reboot cycle trying to load its software. It stays on the “Loading…” screen and after a few seconds it reboots. Is there a way to start it or get its data?
I managed to enter debug mode according to the link. Inserting a USB drive I got a recovery folder. What can I do from here?
From debug mode, when I select [3] to list firmware it gives the message “cannot find any firmware”
Thank you for your query. To get the firmware, please send an email with the device’s rear-side sticker, where we can find the current firmware version, to support@anviz.com
Technical Team
I received the firmware, thank you. Because I did not have access to the device and could not find anything similar in the instructions, I followed the following steps:
- kept pressing [1] while opening the device and it entered debug mode
- insert usb flash with the firmware
- press [3] “list firmware”
- press [1]
- update was done
- restart device
the Device is back and working normally, thank you for your contribution!!!
