W1 Pro doesn't start after factory reset

Products Access Control
1

Hello,

One of my W1 Pro devices doesn’t start after i made a factory reset via web browser.

There is some keys combination or some tool to force the start of it, or some tool to diagnose it?

It was working perfectly before the factory reset.

Thanks and regards

Sergio Agostinho

2

Hi @trevomatic,

Did you try with the power button located on the left side of the device?

Remove the power plug-in wait 10 seconds and after reinsert it again. Now push the power button.

3

Hi Tibor,

Yes i tried that left side button and tested it after waiting 10 seconds and even more.

The terminal connected to power and with a lan cable shows blinking yellow and green leds, so it looks like the board is good but the firmware is corrupt or can’t be loaded.

Regerds
Sergio

4

Hi @trevomatic,

Please, try to upload the firmware using the debug mode:

  1. keep pressed [button 1] while power-on the device and it enters the debug mode
  2. insert a USB flash drive with the firmware file
  3. press [button 3] (list firmware)
  4. press [button 1]
  5. when update was done restart the device
5

Hi @Tibor,

Thanks for your suggestion, but it doesn’t start in debug mode either.

Thanks and regards

6

Hi again @Tibor

I didn’t consider it dead yet. I open it and the board doesn’t show any sign of burned, and i made a couple of measures and all electronics look fine.

There is a service port on this board, can i connect to it and force some flash to reboot or load some firmware directly into it?

Thanks and regards

7

Hi @trevomatic,

It’s weird that the device doesn’t enter the debug mode.

Try this way: after power on start immediately tapping/clicking the 1 key continuously (but do not keep pressed) until the blue debug screen appears (usually within 8-10 seconds). If succeeded upgrade the firmware.

8

Hi @Tibor

Thanks in advance for your support, but it didn’t start that way either.