Can not connect to the T&A machine Anviz A350C

Hi I have another anviz terminal the model is ANVIZ A350 C COLOR SCREEN RFID TIME ATTENDANCE.
As happened with an old terminal, I can’t connect the device to the CrossChex program, it tells me : [15:36:37]3[1]Can not connect to the T&A machine, even if the device is connected via LAN

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