CrossChex Cannot connect to the TA Machine

Products Access Control
1

Hi All,

I’ ve just installed CrossChex Standard and connected to our A350.

When I try to associate a user to a Card , I place the card on the reader and click on “card” but the system returns can not connect to the TA machine.

Can you pleae help us on this?

Thanks a lot in advance.

BR

Carlo

2

Hi @Poggiarelli,

First check the network settings (IP address and gateway) in A350: Ethernet (wired) or Wi-Fi but enable only one of them. If the IP address and gateway are correct and the network icon (wired/wireless) appears at the right upper corner of the device display then check the firewall settings on your PC and router. The port number 5010 cannot be blocked: change firewall settings to enable communication using port 5010. After finished start a “Synchronise time” command in CrossChex. If it’s successful the device icon will turn to blue showing the connection between the PC and the device is established.

3

Hi Tibor,

Thanks for your answer.

A350 is online and reachable from my Cosschex istance also on port 5010.

Same subnet :slight_smile:

Any hint?

Thanks a lot

Carlo